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Refund Policy

We aim towards complete customer satisfaction. In case you’re not happy with any products you have purchased, you can simply return the item(s) and we’ll send you a replacement or refund your money.

You can return an item to us, provided you do so within a 5 day window. If your order has been placed online, please email us at info@chhaya.co.in for a refund or exchange provided on the order receipt. Please read our Returns and exchange information and instructions as well as our terms and conditions carefully :-

  1. Items should be in their original condition
  2. Items should be ideally in the original packaging
  3. Items should be returned within 15 days of the day you bought them with a receipt.

How to return an item by post

We recommend you to use a registered mail service that includes insurance for your returns. We can only give you a refund or exchange if we receive the items.

  1. Tell us why you’re returning the item(s) and whether you want a refund or a replacement.
  2. Post your item back to us.

Chhaya Prakashani Limited

In case or order cancelation we will refund full order value within a week.

Damaged or incorrect items

If your item arrives damaged or we send you the wrong item, we apologize for the inconvenience. You’ll be refunded for the original item price.

REFUND METHOD:

We’ll make the refund to the card that was used to pay for the original order.

For more information on ordering items from info@chhaya.co.in, please read our terms and conditions.

In case you still have any further questions or clarifications please email us at info@chhaya.co.in or contact us at Phone: 033 2257 3157

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